Questions, answered
Still stuck? Email hatdropsusa@gmail.com.
What is the minimum order?
Caps: 30 units per model, in steps of 10. You can mix colors of the same model and still get the volume price on the combined quantity. T-shirts: 40 per color, in any mix of sizes.
How long does it take to get my order?
Production takes 25 to 30 business days once your order and art are confirmed. Delivery takes 5 to 7 days after it ships. Plan for about 6 to 7 weeks from order to door. You get a tracking link by email when your order ships.
Are there any extra fees or taxes?
No. The price you see includes customization, shipping within the USA and import duties. Nothing is added at checkout, and there is no customs bill at delivery.
What if something arrives with a defect?
If there is a manufacturing defect, we remake your order or refund your money. Send us photos of the defect and we sort it out. See our remake and refund policy for the details.
Do I see my design before production?
Yes. You place your logo on the product yourself in the editor and see the result before you order. Our team then checks placement, size and colors on every order, and emails you first if anything could hurt the result.
Where are your products made?
In our own factory in Brazil, where we make caps for brands, businesses and events (900,000+ caps produced in 2026). Your order ships straight to your door in the USA, with import duties already paid.
How do I pay, and is it safe?
You pay in US dollars by card, Apple Pay or Google Pay, in a secure checkout with payments processed by Stripe. Your card details go straight to Stripe; we never see or store your card number. There is no quote to wait for.
Can I put my logo on the side and back of the cap?
Yes. Add a logo or text on the side or back right in the editor. The front is included in the price; side and back add a few cents per cap, shown before you check out. Back placement is embroidery only.
What is the difference between embroidery, 3D puff and DTF?
Embroidery is stitched thread: raised, durable and the classic look for caps, but it cannot reproduce gradients or very fine detail. 3D puff is a raised screen print with a rubbery finish, best for solid-color logos. DTF is a digital transfer that handles any color, gradient and fine detail.
What file should I upload?
PNG, JPG, SVG or WEBP up to 10MB. A transparent PNG at 300dpi is ideal, but any file works to get started. If your logo has a white background, the editor removes it for free.
Can I return custom items if I change my mind?
Because every piece is made with your logo, we cannot take back items that arrive as ordered. Manufacturing defects are always covered by our remake or refund guarantee.
Can I use any logo?
Use logos and names you own or have permission to use. We do not print other brands, sports teams or characters without the owner’s authorization, and we may cancel and refund an order that does.
What if my artwork will not print well?
Our team checks placement, size and colors on every order before production. If something could hurt the result, we email you first.